Processes
Process Equals Perfection
Service Excellence
Our commitment to process leads to real results
20%

Avg. increase in service quality

92%

Overall customer satisfaction rating

96%

Overall customer service rating

Our Approach
Service Verification
Processes are the key to a well-managed facility. Our Service Verification SOP allow us to deliver greater service excellence, operational efficiency, and accountability at scale. 
1)
Workticket Submitted​
2)
Geo- Location & Time Tracking​
3)
Service Task List​
4)
Photo Documentation​
5)
Service Review & Rating​
Created from tap water
As water runs through the unit the device injects an ozone atom into the H2O molecules, creating Aqueous Ozone, or H3O.
Cleaner is generated
Each device generates 1-3 gallons of solution per minute, which is effective for 8 hours.
Multiple Applications
Once the water has been converted to H3O it can be applied through standard devices including spray bottles, wet mopping and sponge application.
H3O Kills on Contact
The one loosely bound third atom allows the molecule to attack bacteria by getting under the biofilm and bursting the membrane wall.
 
Quality Control Program
Quality Control
Our Quality Control Program was designed to ensure reliable and consistent service performance based on how you and your company define success. Thanks to this program we’ve been able to achieve a 94% average QA score, a 96% average customer service rating, and 92% average customer satisfaction rating.
Measurable ROI
You set the KPIs We deliver the results
At Encompass, we strive for excellence the way YOU define it and customize our processes to align with your business priorities and requirements. We have numerous plug and play processes for fast onboarding and can develop custom SOPs when you need it, done your way.
 
 
Fool-Proof
Service Verification​
Our fool-proof service verification and quality assurance process ensures reliable services and brings new meaning to the saying "trust but verify."​

1)  Workticket Submitted​
2)  Geo- Location & Time Tracking​
3)  Service Task List​
4)  Photo Documentation​
5)  Service Review & Rating​
Value Add & Quality Assured
Virtual Inspections
We recognize how difficult it can be to manage a facility remotely. That's why we offer our customers virtual site inspections as a value added. When onsite performing services we can conduct photo inspections  of your site giving you enhanced visibility into the field. We'll also notify you if we notice something is in need of repair or may be a liability - enabling you to take preventive measures.
Resources
Intel & Insights
Articles
Our Quality Control Program
The Encompass Onsite Quality Control Program was designed to ensure reliable and consistent service performance based on how you and your company define success. Thanks to this program we’ve been able to achieve a 94% average QA score, a 96% average customer service rating, and 92% average customer satisfaction rating.
Read more →
Articles
Is your In-House facility team COVID-19 ready?
COVID-19 has suddenly put the facilities department under a microscope. In pre-COVID days, the facilities department was important, but remained relatively anonymous - only noticed when the AC wasn’t working. While we know that you’re the silent engine that keeps occupants safe, healthy, and comfortable, it wasn’t until now that the occupants looked to you for reassurance. Is your in-house team ready for the responsibility of reducing the risk of an outbreak within your building?
Read more →
Articles
Top Marks for Sustainability: 5 Universities in the LEED
What’s the big deal with LEED certification? Leadership in Energy and Environmental Design (LEED), serves as “the most widely used third-party verification for green buildings.” According to the U.S. Green Building Council’s website: Projects pursuing LEED certification earn points across several areas that address sustainability issues. Based on the number of points achieved, a project then receives one of four LEED rating levels: Certified, Silver, Gold and Platinum.
Read more →
Articles
3 Things to Know as You Prepare for the Joint Commission Survey
The time has come. It’s time to prepare for the Joint Commission on Accreditation, Health Care, and Certification (JCAHO) survey. JCAHO’s accreditations and certifications are “recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards,” and almost 21,000 healthcare organizations and programs in the US have received them. But when it comes to preparing for the Joint Commission survey, what exactly should you be focusing on?
Read more →