Encompass Multisite Services
Manage your Facilities Remotely
Managing a portfolio of locations requires dependability, responsiveness and accountability from your service providers - Encompass delivers on every front. We provide the platform, people, processes, and innovation you need to remotely manage your facilities from wherever you are.
CapabilitiesCase Study
 
When you choose Encompass you can expect a clear difference
80M​

Square Feet Serviced Annually​

96%

Overall customer service rating

80%

Overall on-time delivery rate

Multi-site Services
Janitorial & Custodial
Disinfection
Floor Care
Carpet Care
Window Washing
Pressure Washing
Preventative Maintenance
HVAC & Mechanical
Plumbing and Electrical
Exterior Cleaning
Landscaping
Roofing
Gutters
Construction Cleaning
Value-Added & Quality Assured
Offered With Every Monthly Encompass Service Package
A singular point of control & accountability
Platform

Encompass One can easily integrate with your existing CMMS - providing a streamlined service management experience. From KPI dashboards to reporting we have the features you need to manage more with less.

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Processes

Powered by our internal software platform, Encompass One, we deliver measurable quality improvements and digital service verification on a national scale.

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People

Our network of vetted and trained professionals can be quickly onboarded and deployed whenever you need them. From familiar faces to emergency break fixes, our team is there for you. We won't leave you high and dry or in the dark.

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Innovation

We solve real-life customer challenges with purpose driven innovations like virtual inspections from any angle to chemical-free cleaning.

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Platform
Remote management made easy
Our easy to integrate CMMS software is the backbone of our scalable service network. With two-way data flow you can access all the information our platform has to offer without having to change a thing about your existing systems setup. You'll also get access to additional features & functionalities that your current system may not offer, such as KPI & multi-site dashboards.
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People
Professionals Perfectionists
Our national service network enables our customers to call upon vetted and trained industry professionals anywhere in the U.S. From custodians to technicians, landscapers to mechanics - Encompass hires only the best of the best! Every Encompass professional is a perfectionist who has been trained to be SLA obsessed. This reduces our customers' risk and ensures high service quality.
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processes
Manage at Scale
We know how difficult it can be to manage multiple sites remotely, which is why we make it easy by using technology to ensure proper process adherence. With Encompass you can ensure service quality scalability and dependability through our digital worktickets and digital service verification for all your sites.
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Innovation
Better Than Ever With Virtual Inspections
As industry pioneers, we are dedicated to providing our customers access to the innovation they've been waiting for. Our latest innovation for multi-site facility managers is virtual inspections. For years customers have been telling us that our digital service verification is one of their favorite features. That's why we've expanded upon this by launching a new line of virtual inspection services that provide facility managers unmatched visibility and validation.
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On-Demand Break Fix
24/hr Break Fix Dispatchers
As an Encompass Multisite Service customer you'll also get access to our on-demand Encompass Break Fix Services. We have dispatchers on call 24 hours a day waiting to respond to your urgent, unexpected or emergency requests.
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Case Study
Healthcare
Achieving Excellence in Challenging Clinical Environments
Hospitals that service civilly and forensically committed patients require outstanding levels of janitorial service as well as expertise in medical compliance and infectious disease control. Our in-house Healthcare Director of Operations, well-trained managers on-site and EVS workers who function as part of the patient care team have made this account a success. Our proprietary software platform, Encompass One, helps manage staffing and quality control while providing required compliance data. Encompass has consistently earned Excellent ratings from the Joint Commission Surveys conducted under the auspices of the Florida Agency of Healthcare Administration and are the gold standard for quality for non-government healthcare facilities.
96.1

Q Score

34%

Staffing Attendance

89%

in savings on cleaning supplies

20+

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They Value We Offer
Why Our Customers Love Us
We’ve built a national network of top facilities management professionals and empowered them with the best technology in the industry. With Encompass, you'll get peace of mind from your end-to-end facility services provider.
Nationally Scalable Service Platform
From coast to Coast
Consolidate your service into a single point of accountability or slowly grow with us over time. Our platform and partner network enable us to seamlessly scale to meet your needs.
Fool-Proof Quality Assurance
Technology-Enabled Services and Quality Assurance​
We've developed a fool-proof quality assurance process - for every work ticket issued we provide geo-location verification and photo confirmation of service completion so you don't have to be onsite to know the job was done right.
Digital Service Verification
Trust But Verify with Remote Service Verification
In a remote world getting visibility and information on the state of your sites typically requires an extra survey service provider. However, surveys from these providers are all too often incomplete, unreliable or inconsistent. That's why we include virtual inspections with all of our monthly service bundles as a value add. You'll get photo and video surveys of your sites as an extra when we perform a reoccurring service.
Bundled Value-Adds
Encompass One and Virtual Inspections Included
We include our Encompass One CMMS software and Virtual Inspections Service with every Encompass monthly service package as value adds. We do this because we are able to ensure service quality, consistency and scalability by bundling our solutions into holistic packages.
Proactive Planning & Service Recommendations
Two minds are better than one
Working with Encompass means you have someone to help you work towards your goals and KPIs. After establishing KPIs we'll proactively identify opportunities for improvement and optimization.
Building Spend Optimization
Bring down costs without cutting on quality
We use historical data to eliminate unneeded work and proactively flagging future problems that can be avoided with preventative maintenance. This approach to cost cutting ensures quality doesn't suffer by saving smarter.
CMMS API & Integrations
Replace, Integrate or Implement - the Choice is Yours
Encompass One can either integrate with or replace your existing CMMS platform.​ We have integrations for: Service Channel, FM Pilot​, Corrigo​, Fexa, Verisae​, Service Insight, Building Engines​, and Limble. We also offer fully custom API integrations for our Enterprise and IFM customers.​​
Measurable Success
Real-time KPIs & Service Data
No more wondering and manually double-checking that tasks have been completed. With real-time performance data you know exactly what's going on.
Quarterly Business Reviews
Performance Driven
We see ourselves as your true partner that's why we conduct QBRs to ensure we are hitting the mark and meeting, if not exceeding, your goals.
Dedicated Account Support Team
Call us anytime, we're here for you
Your dedicated account manager and support team will be people you know by name who are ready to answer your call. They'll be your proactive partner dedicated to achieving your KPIs.
Reliability & Peace of Mind
People You Can Count On
Encompass’s first-rate team of dedicated individuals are some of the industry’s most reliable and professional. Many facilities managers struggle to maintain a dependable workforce, dealing with workers who fail to report to work as scheduled or perform poorly. With us that will become a pain of the past.
Nationally Certified MBE
NMSDC 2023 National Supplier of the Year
We are a nationally certified MBE that has been recognized as the National Supplier of the Year by NMSDC for our operational excellence, company growth, and community contributions.
How to Get Started
Interested?
Let's talk.
Someone from our team will reach out to help answer your questions.
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Resources
Intel & Insights
Case Study
Achieving Excellence in Challenging Clinical Environments
Hospitals that service civilly and forensically committed patients require outstanding levels of janitorial service as well as expertise in medical compliance and infectious disease control. Our in-house Healthcare Director of Operations, well-trained managers on-site and EVS workers who function as part of the patient care team have made this account a success. Our proprietary software platform, Encompass One, helps manage staffing and quality control while providing required compliance data. Encompass has consistently earned Excellent ratings from the Joint Commission Surveys conducted under the auspices of the Florida Agency of Healthcare Administration and are the gold standard for quality for non-government healthcare facilities.
Read more →
Case Study
Teamwork, Trust and Speed - Growing With Our Customer
A 200+ branch bank was expanding its reach rapidly and looking for a provider with a proven track record of successfully scaling with a rapidly growing company. We were able to lean on our strong network of professional partners to expedite recruitment and training and were fully staffed up and onboarded prior to the start of our contract. We were the bank’s first Systems Integrated Service Provider, syncing its internal CMMS with our Encompass One platform, instantly providing the ability to digitally issue and track work tickets, confirm quality of completed orders and provide feedback in real time. In response to our performance, the customer increased our scope of work from 13 to 33 sites within two months.
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Case Study
Long Term Partnership Founded on Trust
Walgreens was experiencing substandard service and a lack of accountability from their providers resulting in stores going without necessary maintenance for over a year. In three months Encompass was able to train and onboard 70+ facilities service professionals, across a four state area, and increase service quality by 35%.
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Articles
7 Things to Look for with your Long-term FM Services Provider
You might have a contract with an FM vendor. They make sure everything is in working order, manage housekeeping, and take care of occupant complaints. But are you getting everything that you need?
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