Residential property managers have many “bosses.” Every resident living on their property is another person to answer to. That is why residential property managers are choosy when it comes to referring facility managers. It takes continual satisfaction from residents and property managers alike to result in a referral.

Why is 50% of Encompass’ business from referrals?

We’re going to break down the top 7 reasons Encompass receives referrals for new business.

1. Hospital-level Sanitation

When it comes to staying healthy, nothing tops hospital-level cleaning and disinfection. With Encompass’s extensive experience in hospitals, they have the background to keep residents safe and healthy.

Encompass has spent years as the first line of defense against Hospital Associated Infections (HAI) by sanitizing patient areas, killing germs before they transfer. Additionally, in the case of hospital-wide outbreaks, Encompass has successfully remediated the outbreak, reducing the number of affected patients and its length.

Encompass cleans and sanitizes general population spaces, killing cold, flu, and COVID-19 germs, reducing illness within the building. Property managers work to satisfy their residents’ needs, and nothing will make them happier than keeping them healthy in their living space.

2. Transparent Workflows

As a property manager, you don’t just want to know the status of projects. You need to know. You’re answering to many people, which means you need to provide information about a project quickly. With Encompass’s proprietary platform, you’re able to quickly find the status of projects, estimated completion dates, communication between parties related to the project, and everything in between.

Complete transparency means you can quickly respond to resident inquiries and the details they want to know.

3. Asset Management Saves Residents from Emergency HOA Dues

Whether you’re managing a high-end condo complex with the latest amenities or a small multi-family, residents do not like surprise fees.

With Encompass’s asset management, emergency services are a thing of the past. They will anticipate maintenance and eventual replacement of building systems far before it becomes an emergency. Replacing an HVAC system or set of washing machines can be pre-planned and included within the current HOA dues.

As much as residents don’t like to receive the emergency fee letter, property managers don’t like sending them out. With Encompass, the last letter you sent will be the last.

4. Property Managers Save Time

Property managers are frequently busy. You don’t need a vendor that takes up even more time. Encompass saves you time by providing proactive recommendations. We can anticipate which projects will come up next, saving you from the unfortunate situation of being told by a resident that a building system isn’t working correctly or there is a better use for the general population space.

Encompass will identify your next projects and the order of importance, making you look good to HOA board members, residents, and building owners.

5. No More Shopping Vendors

You don’t have time to find the best vendors. It takes research, calling your associates for recommendations, negotiating, and so much more. Encompass has a list of vetted vendors in your area with the expertise to do the job right.

Our job is to manage your facilities. That means that we want to work with the best of the best. A bad vendor means wasted time and money. Encompass is just as invested in finding the perfect vendor as you are. Now, you can rely on Encompass to find, manage, and pay vendors, so you have one more thing off your plate.

6. We work for you, not residents

Encompass knows that when residents start to think of the facilities team as personal vendors, chaos follows. That is why Encompass follows a strict policy only to follow direction from the building’s property manager.

As difficult as it can be to say no to a request, we know that it is essential to maintain balanced dynamics between staff and residents.

7. Never Call an FM Vendor Again

Proactive solutions mean we know your building inside and out. Property managers will never need to call Encompass to let them know about an issue. Encompass staff will proactively predict problems that may arise and remedy them before they become a problem.

Property managers appreciate the hands-off approach they need to take with Encompass. You are busy, on the go, and have your hands in many elements of the property. Facility management is one thing you can rely on to be done proactively and correctly every time.

Conclusion

Encompass is the ideal complement to your role as a property manager. Our partnerships with property managers save you time, money, and headaches. We are the proactive solution you’ve been looking for, which is why our referral rate is higher than the competition.

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Encompass

Encompass is a full-service facility management company that supports businesses by proactively maintaining their building portfolio. They balance infrastructure and service needs with regulatory and operational requirements to fulfill time-strapped facility departments' needs. Their state-of-the-art, Global Biorisk Advisory Council (GBAC)-certified COVID-19 disinfection program is built for rapid deployment to assist your facility when you need it. No waiting weeks for assistance in containing an outbreak. Encompass can be there within 24 hours.

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