The Encompass Journey
The Encompass story began when a college-aged Marcell Haywood started a small business with his roommate. Landlords with properties around the university hired the young men to clean and rehab student rentals between terms to ready them for new tenants, a side gig that quickly began to pay off. The boys called their fledgling company DP Services - or Dirt Pros.
After Marcell earned his undergraduate degree in information technology and a masters in computer sciences, he entered the corporate world. He quickly determined that this was not a satisfying direction for him and found himself drawn back to the service industry, with its tangible results on people’s quality of life.
So, Marcell set about landing a first contract for his reinstituted cleaning service. He borrowed $300 from his Mom to buy cleaning equipment and, in return, gave her 1% of the company, a share she continues to hold today.
One evening Marcell noticed that the office building next to the building that he was hired to maintain was dark except for one suite with the lights on. He walked over and tapped on the door, which was answered by the two women who were cleaning the area.
Despite an initial language barrier, Marcell was able to communicate that he was building a new cleaning services company and was looking for experienced employees. He promised he could provide a place to advance their careers, be paid fairly and on time and be treated with trust and respect. With that, Mercedes Vargas and Vicky Mendoza because Encompass employees One and Two. These women continued to work side-by-side with Marcell to build Encompass until their retirement. And those initial fundamental tenets became the core values that continue to this day; trust, respect, quality of life and continuous improvement.
Marcell attributes his success to his parents and his employees but he believes that some of his flair and passion for entrepreneurship comes from his sports experience. He was a collegiate basketball player whose position was point guard. It was his job to stay organized and get the ball to the right person. He was a facilitator who took responsibility and set up others on his team to score.
He says,” To me the role of a great point guard is to make sure that the team is hitting on all cylinders and not you stuffing the statistics book for your own glory, I think that's a pretty good description of what a CEO should be.”
But Wait There's More!
Our Quality Control Program
The Encompass Onsite Quality Control Program was designed to ensure reliable and consistent service performance based on how you and your company define success. Thanks to this program we’ve been able to achieve a 94% average QA score, a 96% average customer service rating, and 92% average customer satisfaction rating.
Is your In-House facility team COVID-19 ready?
COVID-19 has suddenly put the facilities department under a microscope. In pre-COVID days, the facilities department was important, but remained relatively anonymous - only noticed when the AC wasn’t working. While we know that you’re the silent engine that keeps occupants safe, healthy, and comfortable, it wasn’t until now that the occupants looked to you for reassurance. Is your in-house team ready for the responsibility of reducing the risk of an outbreak within your building?
Top Marks for Sustainability: 5 Universities in the LEED
What’s the big deal with LEED certification? Leadership in Energy and Environmental Design (LEED), serves as “the most widely used third-party verification for green buildings.” According to the U.S. Green Building Council’s website: Projects pursuing LEED certification earn points across several areas that address sustainability issues. Based on the number of points achieved, a project then receives one of four LEED rating levels: Certified, Silver, Gold and Platinum.
3 Things to Know as You Prepare for the Joint Commission Survey
The time has come. It’s time to prepare for the Joint Commission on Accreditation, Health Care, and Certification (JCAHO) survey. JCAHO’s accreditations and certifications are “recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards,” and almost 21,000 healthcare organizations and programs in the US have received them. But when it comes to preparing for the Joint Commission survey, what exactly should you be focusing on?
