The Encompass Journey
The Encompass story began when a college-aged Marcell Haywood started a small business with his roommate. Landlords with properties around the university hired the young men to clean and rehab student rentals between terms to ready them for new tenants, a side gig that quickly began to pay off. The boys called their fledgling company DP Services - or Dirt Pros.
After Marcell earned his undergraduate degree in information technology and a masters in computer sciences, he entered the corporate world. He quickly determined that this was not a satisfying direction for him and found himself drawn back to the service industry, with its tangible results on people’s quality of life.
So, Marcell set about landing a first contract for his reinstituted cleaning service. He borrowed $300 from his Mom to buy cleaning equipment and, in return, gave her 1% of the company, a share she continues to hold today.
One evening Marcell noticed that the office building next to the building that he was hired to maintain was dark except for one suite with the lights on. He walked over and tapped on the door, which was answered by the two women who were cleaning the area.
Despite an initial language barrier, Marcell was able to communicate that he was building a new cleaning services company and was looking for experienced employees. He promised he could provide a place to advance their careers, be paid fairly and on time and be treated with trust and respect. With that, Mercedes Vargas and Vicky Mendoza because Encompass employees One and Two. These women continued to work side-by-side with Marcell to build Encompass until their retirement. And those initial fundamental tenets became the core values that continue to this day; trust, respect, quality of life and continuous improvement.
Marcell attributes his success to his parents and his employees but he believes that some of his flair and passion for entrepreneurship comes from his sports experience. He was a collegiate basketball player whose position was point guard. It was his job to stay organized and get the ball to the right person. He was a facilitator who took responsibility and set up others on his team to score.
He says,” To me the role of a great point guard is to make sure that the team is hitting on all cylinders and not you stuffing the statistics book for your own glory, I think that's a pretty good description of what a CEO should be.”
But Wait There's More!
Healthcare Case Study
Hospitals that service civilly and forensically committed patients require outstanding levels of janitorial service as well as expertise in medical compliance and infectious disease control. Our in-house Healthcare Director of Operations, well-trained managers on-site and EVS workers who function as part of the patient care team have made this account a success. Our proprietary software platform, Encompass One, helps manage staffing and quality control while providing required compliance data. Encompass has consistently earned Excellent ratings from the Joint Commission Surveys conducted under the auspices of the Florida Agency of Healthcare Administration and are the gold standard for quality for non-government healthcare facilities.
University Case Study
Long-term relationships are built on communication and trust. Read how a decade-long account matured into a seamless partnership with a sense of united purpose and mutual respect. Discover how a “one team” mentality can mutually benefit both the service provider and the customer.
National Bank Case Study
A 200+ branch bank was expanding its reach rapidly and looking for a provider with a proven track record of successfully scaling with a rapidly growing company. We were able to lean on our strong network of professional partners to expedite recruitment and training and were fully staffed up and onboarded prior to the start of our contract. We were the bank’s first Systems Integrated Service Provider, syncing its internal CMMS with our Encompass One platform, instantly providing the ability to digitally issue and track work tickets, confirm quality of completed orders and provide feedback in real time. In response to our performance, the customer increased our scope of work from 13 to 33 sites within two months.
State Hospital Case Study
This extensive inpatient psychiatric hospital complex needed to improve staffing, cleanliness and state and federal mandated standards. We transformed its cleaning and quality standards by incorporating our proprietary software platform to monitor staffing, quality and track KPI. We also integrated our in-house health care compliance expert into their Compliance and Infection Control Team to improve patient outcomes and quality reviews. Read how we turned things around for this large, vital behavioural healthcare facility.
